Privacy Policy
Last Updated: February 18, 2026
VELA NOIRE (“Company”, “we”, “us”, “our”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”).
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Services, make a purchase, or otherwise interact with us.
If there is any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy governs with respect to personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information about an identifiable individual, as defined under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Depending on your interaction with us, we may collect:
Contact Information
-
Name
-
Billing and shipping address
-
Telephone number
-
Email address
Payment & Financial Information
-
Payment method details
-
Transaction confirmations
-
Limited billing information
(Note: Payment card data is processed securely by third-party payment processors and is not stored directly by us.)
Account Information
-
Username and password
-
Account preferences
-
Order history
Transaction Information
-
Products viewed
-
Items added to cart
-
Purchases, returns, exchanges, cancellations
Communications
-
Customer service inquiries
-
Emails and messages sent to us
Device & Technical Information
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Network information
Usage Data
-
Pages visited
-
Time spent on site
-
Clickstream behaviour
-
Referral URLs
2. How We Collect Personal Information
We collect personal information:
-
Directly from you (when you place an order, create an account, contact us)
-
Automatically through cookies and similar technologies
-
From Shopify and service providers acting on our behalf
-
From marketing partners and analytics providers, where permitted by law
3. How We Use Your Personal Information
We use personal information to:
Provide Services
-
Process and fulfill orders
-
Manage shipping, returns, and refunds
-
Process payments
-
Provide customer support
Improve and Personalize Experience
-
Analyze usage trends
-
Improve website functionality
-
Customize product recommendations
Marketing & Advertising
-
Send promotional emails (with consent where required)
-
Display relevant advertising
-
Conduct marketing analytics
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
-
Detect and prevent fraud
-
Verify transactions
-
Investigate suspicious activity
Legal Compliance
-
Comply with legal obligations
-
Respond to lawful requests from authorities
4. Sharing of Personal Information
We may share personal information:
With Shopify
Our store is hosted on Shopify Inc., which processes data necessary to operate and improve the platform.
Shopify’s Privacy Policy:
https://privacy.shopify.com
With Service Providers
Including:
-
Payment processors
-
Shipping carriers
-
Fraud prevention services
-
Marketing platforms
-
Analytics providers
With Marketing Partners
For advertising and retargeting, in accordance with applicable laws.
In Business Transfers
In connection with mergers, acquisitions, or asset sales.
When Required by Law
If legally compelled to disclose information.
We do not sell personal information in exchange for monetary compensation.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-
Maintain shopping sessions
-
Analyze traffic
-
Improve performance
-
Deliver targeted advertisements
You may control cookies through your browser settings. Disabling cookies may affect functionality.
6. International Transfers
Your personal information may be transferred outside Canada, including to the United States or other jurisdictions where our service providers operate.
When transferred internationally, information is subject to the laws of those jurisdictions, which may differ from Canadian privacy laws.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
-
Fulfill the purposes described in this Policy
-
Comply with legal obligations
-
Resolve disputes
-
Enforce agreements
9. Your Rights Under Canadian Law
Subject to applicable law, you may have the right to:
-
Access your personal information
-
Request correction of inaccurate data
-
Withdraw consent (where applicable)
-
Request deletion, subject to legal limitations
-
Opt out of marketing communications
We will not discriminate against you for exercising privacy rights.
To exercise your rights, contact us at:
📩 info@vela-noire.com
We may require identity verification before processing requests.
10. Children’s Privacy
Our Services are not directed to individuals under the age of majority in their province or territory.
We do not knowingly collect personal information from minors.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
Continued use of the Services constitutes acceptance of the updated Policy.
13. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact: