Shipping Policy

At VELA NOIRE, we are committed to providing a clear, transparent, and seamless shopping experience. Please review the following information regarding order processing and shipping.

1. Order Processing Time

All orders require 1 to 3 business days for processing before shipment.

  • Orders placed Monday through Friday are typically processed within 1 business day.

  • Orders placed on weekends or statutory holidays may require additional processing time.

  • Processing times may be extended during high-demand periods.

Order processing time is separate from shipping time.

2. Estimated Delivery Time

Once shipped, the estimated delivery timeframe is 8 to 12 business days, depending on destination and carrier conditions.

Delivery timeframes are estimates only and are not guaranteed.

VELA NOIRE is not responsible for delays caused by:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Incorrect shipping information provided by the customer

  • Force majeure events

3. Order Process

Placing an order with VELA NOIRE is simple:

  1. Select your product and click “Add to Cart.”

  2. Verify selected options (size, colour, model).

  3. Proceed to checkout.

  4. Enter accurate shipping information.

  5. Confirm shipping details.

  6. Complete payment.

Customers are responsible for ensuring all shipping information is accurate. We are not liable for lost shipments due to incorrect addresses provided at checkout.

4. Accepted Payment Methods

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Klarna (where available)

All payments are secured using SSL encryption technology.

5. Shipping Fees

We offer free shipping on all orders, with no minimum purchase required.

6. International Fulfillment

To maintain competitive pricing and sustainable logistics practices, certain orders may be shipped directly from our international suppliers.

Orders may be:

  • Shipped from overseas fulfillment centers

  • Consolidated into grouped shipments

  • Delivered via local courier partners upon arrival in destination country

This model allows us to reduce operational costs and environmental impact.

7. Customs, Duties & Import Fees

For international shipments, customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Any government-imposed charges

VELA NOIRE is not responsible for delays or costs resulting from customs clearance procedures.

8. Failed Delivery & Abandoned Shipments

If a shipment cannot be delivered due to:

  • Recipient unavailability

  • Incorrect address

  • Failure to collect from local carrier

  • Refusal of delivery

The parcel may be returned or marked abandoned by the carrier.

In such cases:

  • Shipping fees are non-refundable.

  • Return shipping costs (if applicable) may be deducted from any refund.

  • If the carrier destroys or abandons the parcel, no refund will be issued unless the loss is attributable to carrier error.

Customers are responsible for monitoring tracking information and contacting the carrier when delivery attempts occur.

9. Lost or Delayed Shipments

If your package is significantly delayed, please contact us at:

📩 info@vela-noire.com

We will assist in filing an inquiry with the carrier where appropriate.

A shipment is not considered lost until confirmed as such by the carrier.

10. High-Demand Periods

During peak seasons, promotional events, or holidays, shipping times may be extended.

By placing an order, you acknowledge and accept these potential delays.

11. Contact Us

For any shipping-related inquiries:

📩 info@vela-noire.com

Our team will be happy to assist you.