Contact Us
At VELA NOIRE, we value staying connected with our customers and are committed to providing prompt, attentive, and personalized service.
If you have any questions regarding your order, our products, shipping, returns, or general inquiries, please contact our Customer Support team at:
Response Time
We aim to respond to all inquiries within 48 business hours.
Please note that response times may be slightly extended during high-volume periods, holidays, or promotional events. Each request is handled carefully to ensure you receive accurate and helpful assistance.
Information to Include
To help us process your request efficiently, please include the following in your email:
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Full name used for the order
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Order number
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A clear and detailed description of your question or issue
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Photos (if your request relates to a damaged, defective, or incorrect item)
Providing complete information allows us to assist you more quickly and avoid unnecessary delays.
Our team will review your message as a priority and respond as soon as possible.
We look forward to assisting you.